Support & Field Assist
Lower handling cost
Today
Searches, callbacks and expert escalations
With the agents
Cited answers on the phone or on site
Measured asSupport and field service handling cost
Industry Solution | Manufacturing Aftermarket & Service
AI-Native Technical Publications - Agentic Service Knowledge
A documentation layer you own that turns manuals, service logs and expert fixes into cited answers that support and field teams query directly.
The Problem
Service teams run on memory, not documentation
Most manufacturers keep technical knowledge in static wikis or expensive proprietary OEM portals that store documents but cannot answer a question.
01
Long calls, repeat visits
Without answers they can trust, teams wait on a few senior experts.
02
Gaps become claims
Missing or outdated steps surface later as warranty claims and audit findings.
03
Know-how walks out
Each staff departure takes service know-how out of the business.
The Value
What changes when service knowledge runs on agents
Guided Procedures
Reduced warranty exposure
Today
Completed work not tied to a document version
With the agents
Every completion recorded against the current document version
Measured asWarranty and insurance exposure
Escalation & Gap Loop
Less tribal knowledge risk
Today
Unanswered questions go to the same experts again and again
With the agents
Expert fixes reviewed once and reused by everyone
Measured asDependence on tribal knowledge
Value is validated against your own service baseline, case history and pilot results.
How It Works
From manuals and logs to answers on site
AI-Native Technical Publications replaces the static wiki and the proprietary OEM portal with a documentation layer the enterprise owns and keeps current. What is missing goes to experts, so each gap is closed once.
Publications team
Living Tech Pubs
Ingests manuals, SOPs, parts lists, schematics and service logs into role-scoped knowledge that updates on publish.
Support engineers
Support Assist
Answers support engineers in plain language, citing document, page and diagram, and says when it does not know.
Field technicians
Field Troubleshooting
Guides technicians through diagnosis on site, with deeper electrical and fault-code content opened by role.
Maintenance crews
Guided Procedures
Serves maintenance and inspection steps as checklists and records each completion against the document version.
Subject experts
Escalation & Gap Loop
Routes unanswered questions to experts and adds each reviewed fix back into the knowledge base.
Our POV
Why service leaders choose to own it
Service leaders want to own their technical knowledge, not rent access to it through an OEM portal or lose it with every departure.
Answers from your own docs
Cited answers come from your own documentation, not a vendor portal.
Audit trail on procedures
Every procedure has an audit trail behind it.
Content your teams extend
Your teams extend the content themselves, inside the service systems already in place.
The enterprise should own what compounds.
Explore Kompass Studio
Built For
Built for service teams supporting complex equipment
Industrial equipment OEMs
Supporting large installed bases with mixed machine generations, where the right procedure depends on model, revision and configuration.
Heavy, agricultural and construction machinery
Servicing equipment far from experts, where a repeat visit costs a day of travel and a customer's season.
Medical device and regulated equipment makers
Where every service action must trace to an approved, current procedure for audit and regulators.
Energy and process equipment
Running long-lived assets maintained by an ageing workforce, where retiring experts hold the fixes that matter.
Fit Assessment
See it against one product line's manuals and service history
Ask the questions your support team gets and see the cited answers, before you commit to next steps.
Get a Fit Assessment