Subscription Intelligence
From subscription exceptions to protected recurring revenue. Specialized agents work around your subscription platform to recover renewals, resolve issues and protect recurring orders, with people approving every sensitive decision.
Get a Fit AssessmentEvery renewal can break, and the exceptions stay hidden.
Subscribe-and-save programs bring predictable repeat revenue, but every renewal can break. Sign-ups get disputed, cards expire, items go out of stock and customers are unsure when a cancellation takes effect. Each exception is handled separately, often after the customer notices, and the pattern behind them stays hidden.
Subscriptions disputed from day one
Customers say they never agreed, or cannot see how a subscription started. Without clear consent records, every dispute becomes a refund, a complaint or a chargeback.
Why: unclear enrollment and consent
Renewals lost to failed payments
Cards expire and payments decline on renewal day. When every failure is retried the same way, recoverable revenue slips away quietly.
Why: every failed payment gets the same retry
Cancellations that start as confusion
Customers are unsure when a cancellation takes effect or why they were charged, so a simple question turns into a dispute or a lost subscriber.
Why: unclear cut-offs and charge status
Recurring orders that never arrive
Items go out of stock on renewal day and the order is delayed or cancelled, often before anyone offers an alternative.
Why: stock issues found too late
A pattern no one can see
Each exception is handled separately, after the customer notices, by a different team. The causes behind them stay hidden.
Why: no connected view across systems
What changes when subscriptions run on Subscription Intelligence
Directional measures, sized on your own subscription data; not a forecast. Each outcome is sized on your own subscription data in a focused Fit Assessment.
An agentic team across the whole recurring-order lifecycle
Subscription Intelligence replaces one-by-one exception handling with a connected operating model across Activate, Restore, Resolve and Fulfill: an owned layer of specialized agents that works around the subscription platform already in place, takes the right next action for each subscriber and verifies the outcome.
Order Continuity · Fulfill
Detects stockouts and coordinates an approved alternative or new date.
Payment Recovery · Restore
Diagnoses each decline, prioritizes eligible cases and guides a card update or supported retry.
Subscription Resolution · Resolve
Confirms cancellation dates and next-charge status, and resolves disputes.
Subscriber Intelligence · Activate
Confirms enrollment and consent, and flags early churn signals.
Customer Engagement
Coordinates recovery, service and eligible win-back messages that stop once resolved.
Works around your subscription platform, payments, inventory, loyalty and notification systems. People approve disputes and designated exceptions, and every action is auditable.
Why enterprises choose to own it
Ecommerce and finance leaders want to own how subscriptions are recovered and retained. Rules, consent records and decision history stay with the business, with a full audit trail on every action.
Technology Sovereignty
Subscription rules and agent actions you own, independent of any single subscription or commerce platform. Cloud-, model- and framework-agnostic, with no lock-in.
Context Sovereignty
Your decline history, consent records and cancellation reasons become owned context the agents learn from.
Capability Sovereignty
Ecommerce, service and finance teams build the skill to run AI-assisted subscription operations themselves, with DotKonnekt configuring and supporting alongside.
Programs where every renewal counts
Health and wellness retailers
Running subscribe-and-save programs on top of loyalty tiers and paid membership.
Consumer brands and DTC
Selling replenishable products where every failed renewal is lost repeat revenue.
Omnichannel retailers
Where store sign-ups, online accounts and service teams all touch the same subscription.
See it on your own subscription data
A focused review of your subscription data and systems that sets the baseline and shows where value lands first.
Get a Fit Assessment